Digital content

You can ask us to supply digital content straight after purchase. We only do this if you tick a separate box expressly requesting immediate supply and acknowledging that, once supply begins, you may lose your statutory right to cancel. This box is never pre-ticked and is separate from accepting our terms.

Personalised itinerary service — when work begins

Your consultant begins research only after payment is confirmed and, within the 14-day cancellation period, only if you have asked us to start straight away. Preparation time is shown on each product page.

Before work begins

You can cancel for any reason and receive a full refund.

After work begins

You can still cancel within the 14-day period. We will deduct a fair, proportionate amount for work already properly performed and refund the rest. If the service has been fully completed at your request within the period, you can no longer cancel, but your rights regarding service quality remain.

What does not affect your rights

Clicking "I agree to the Terms" does not waive your statutory rights. Only the specific acknowledgements described above affect the cancellation right, and only as the law allows.

Nothing in this policy removes or restricts your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

How to cancel

Email sales@worldalliance.uk with your order reference. You may also use the model cancellation form wording: "I hereby give notice that I cancel my contract for the supply of the following service/digital content…".