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Your Customer Rights
A plain-English summary of your rights when you buy from us.
Last updated 30 September 2026
Cancellation rights
You usually have 14 days to cancel an online purchase. For digital content supplied immediately at your request, or services completed at your request, this can end sooner — see our Cancellation Policy.
Digital content rights
Digital content must be of satisfactory quality, fit for purpose and as described. If not, you can ask for a repair or replacement, and in some cases a refund.
Service rights
Services must be carried out with reasonable care and skill. If they are not, you can ask us to put it right, or in some cases receive a price reduction.
Privacy rights
You can access, correct or ask us to delete your data and withdraw consent. Email admin@worldalliance.uk.
Complaints
Email sales@worldalliance.uk. See our Complaints Policy for what happens next.
Refunds
Email sales@worldalliance.uk with your order reference. See our Refund & Cancellation Policy.
World Alliance is a trading name of World Alliance Ltd, a company registered in England and Wales (company number 17365060). Registered office: 35 Ferndale Road, Birmingham, England, B28 9AU. World Alliance does not sell or issue airline tickets, flights, accommodation, package holidays or transportation. Customers purchase our digital travel-planning and information services. Questions? Email sales@worldalliance.uk or call 020 3983 3281.