1. How to complain

Email sales@worldalliance.uk or call 020 3983 3281.

2. Information we need

• your name and email
• your order reference
• what went wrong
• what you would like us to do

3. Acknowledgement

We aim to acknowledge complaints within a few working days.

4. Investigation

We review your order, communications and the work carried out, and may contact you for more information.

5. Final response

We aim to send a full written response as soon as reasonably possible. If it will take longer, we will keep you updated.

6. Escalation

If you are not satisfied, you can ask for your complaint to be reviewed by a senior member of staff at sales@worldalliance.uk. You may also seek advice from Citizens Advice (citizensadvice.org.uk). World Alliance is a trading name of World Alliance Ltd, a company registered in England and Wales (company number 17365060). Registered office: 35 Ferndale Road, Birmingham, England, B28 9AU.