Legal
Digital Delivery Policy
Everything we sell is delivered electronically. No physical products are shipped.
Last updated 30 September 2026
Delivery methods
- your customer account
- secure download link
- electronic document (PDF)
Delivery timing
Standard digital products are normally made available electronically after successful payment and order confirmation.
For personalised itinerary services, preparation time is stated on the relevant product page before purchase. These are prepared by a person, so they are not delivered instantly.
Download links
Download links are personal to you and expire after a set period for security. You can request a new link from the Track your order page or by contacting us.
If you have not received your delivery
Check your spam or junk folder and that the email address on your order is correct. If it still has not arrived within the stated time, contact us and we will resend it.
Customer support: sales@worldalliance.uk · 020 3983 3281. World Alliance is a trading name of World Alliance Ltd, a company registered in England and Wales (company number 17365060). Registered office: 35 Ferndale Road, Birmingham, England, B28 9AU.
World Alliance is a trading name of World Alliance Ltd, a company registered in England and Wales (company number 17365060). Registered office: 35 Ferndale Road, Birmingham, England, B28 9AU. World Alliance does not sell or issue airline tickets, flights, accommodation, package holidays or transportation. Customers purchase our digital travel-planning and information services. Questions? Email sales@worldalliance.uk or call 020 3983 3281.